Confirm delivery and terms before ordering
When requesting a quote, tell us the kit edition, quantity, destination country or region and postal code. Review the confirmed kit contents and the terms for your order before placing it.
- Confirm that delivery is available to your destination and ask for the estimated dispatch and delivery times.
- Confirm the shipping charge, any applicable taxes or import duties, and who is responsible for paying them.
- Confirm the return procedure, time limits and costs, as well as the warranty coverage and its conditions.
Check the kit when it arrives
Use the packing list or confirmed order contents to check what was supplied. The bill of materials (BOM) for your edition helps identify parts, models and quantities.
- Check the outer packaging and note visible damage before unpacking.
- Compare the kit edition, part labels and quantities with your order.
- Keep the packaging and any packing list, and take clear photos of the package and affected parts if you find a discrepancy.
Report a missing, damaged or faulty part
Contact us with the information below. We can review the issue with you and confirm the next step under the terms agreed for your order.
- Provide your order reference and kit edition.
- List the affected parts and quantities. Describe what you found or the steps that reproduce the fault.
- Attach relevant photos or error messages and keep the order confirmation for reference.